Customer Help and Support
How it works
Read more about how the humm product works for you.
More about how it works >
Rates & fees
See our competitive rates & fees via the link below.
Rates & fees >
Features coming soon
Be the first to find out when these new features are available.
More info >
Getting Started
- I already have a humm90 account, can I use this to access humm?
- Is humm the same as humm90?
- What is humm?
- Is the new humm the same as old humm or humm Classic?
- Why should I choose humm?
- Why was my application declined?
- Which stores are eligible for humm?
- How can I use humm to purchase instore?
- How do repayments work?
- Can I buy multiple things?
- How do I apply for humm?
Dispute a transaction
- Can you help me file a claim with a liquidator?
- What should I do if a merchant has gone into liquidation and is no longer able to provide the goods or services that I purchased?
- What should I do if the merchant has agreed to process a refund that is not under an instalment plan, but I still haven’t received the refund?
- Who do I contact about a refund or return for a purchase that is not under an instalment plan?
- Why am I being charged for goods or services that I haven’t received?
Financial Hardship
- Can I continue to make purchases using humm while in hardship?
- What if I can’t make a payment?
- What happens to my account if my hardship application is approved?
- How long will it take to get feedback about my hardship application?
- How do I apply for hardship?
- Does a hardship arrangement affect my credit score?
Making Payments
- Can I change my payment date?
- Why isn’t my repayment reflected in my account?
- Can I change my repayment amount?
- Can I pay off my humm early?
- Can I make additional repayments?
- What if I can’t afford to make my scheduled repayment?
- What is a progress draw?
- What happens if my scheduled repayment fails?
- Can I align all my repayments to be deducted on a date of my choice?
Still need help?
Call us
You can contact our call centre during the following times:
Mon - Fri: 9:00am – 6:00pm AEST
Sat - Sun: Closed.
Email us
Prefer to contact us via email? Click on the button below and complete the form. Someone from our customer service team will get back to you ASAP.
Use the humm app for full control
With humm, control of your finance is in your hands. Use the app to apply for a pre-approved limit, view your purchases, pay down faster with no penalty or watch them pay down & plan your next.
