Customer Help and Support

Getting Started

Will my bank information be safe and secure?

Please note this article applies to

Yes, your bank information will be safe and secure. We will access your bank statements using the Bank Statements Online solution provided by illion Australia. illion’s technology is used by most Australian and New Zealand lenders. More information on Bank Statements Online can be found here 

We do not receive your banking login details and can only ever access a “view only” version of your transaction data. We do not have the access or capability to take any action related to your account(s). 

Need more help?

Call us

You can contact our call centre during the following times:

Mon - Fri: 9:00am – 6:00pm AEST
Sat - Sun: Closed.

Email us

Prefer to contact us via email? Click on the button below and complete the form. Someone from our customer service team will get back to you ASAP.