Customer Help and Support

Getting Started

I already have a humm Classic account, can I use this to access humm?

Please note this article applies to

They are two different products, so you’ll need a separate humm account.  

You can set up a humm account in 2 ways:  

  • At the time of purchase at a humm participating merchant or  
  • Prior to purchase by applying for a pre-approval through the humm app or via the website this pre-approval can be used for future purchases or service but will require a shorter application at the time of purchase. 

Need more help?

Call us

You can contact our call centre during the following times:

Mon - Fri: 9:00am – 6:00pm AEST
Sat - Sun: Closed.

Email us

Prefer to contact us via email? Click on the button below and complete the form. Someone from our customer service team will get back to you ASAP.