Please note this article applies to
We do some checks as you progress through the application including ID verification, credit enquiry etc. so we can aim to give you an outcome in minutes. However, these checks might take a few seconds. If your application has timed out, we recommend logging out of your app or online account.
Click on the personalised app link in the SMS that you would have received from your merchant. Ideally, you will be redirected to the same step in the application journey where it timed out.
You can contact our call centre during the following times:
Mon - Fri: 9:00am – 6:00pm AEST
Sat - Sun: Closed.
Prefer to contact us via email? Click on the button below and complete the form. Someone from our customer service team will get back to you ASAP.
humm provided by Once Credit Pty Limited ABN 99 112 310 632, Australian Credit Licence No. 386194. humm is provided subject to the Terms & Conditions. Once Credit Pty Limited is a member of humm group.