If you've been impacted by the recent bushfires in VIC, NSW, and TAS, the cyclone in QLD, or other significantly affected areas across the country, contact us via 1300 135 504 to find out how we may be able to support.

Customer Help and Support

Getting Started

Can I make multiple purchases with humm?
Can I resume my application if I navigate away or close the window?
How can I apply for humm?
I already have a humm90 account, can I use this to access humm?
Is humm regulated credit?
Is humm the same as humm90?
What are the BNPL regulations?
What are the key changes as part of the BNPL regulations?
What is humm?
Is the new humm the same as old humm or humm Classic?
Why should I choose humm?
Why should I choose humm?
Can I offer humm to my customers on my online shop?
I already have a humm Classic account, can I use this to access humm?
Who can apply for humm?
Why do I need to submit my bank statements through an online login?
How long does it take to complete an application?
Will my bank information be safe and secure?
What if I still don’t feel comfortable selecting and logging in to my bank to provide transactional information?
Can I request for a specific credit limit?
How long will it take for my application to be approved?
Why was my application declined?
What is a pre-approval?
Where can I use humm?
Which stores are eligible for humm?
How can I use humm to purchase instore?
How do repayments work?
Can I buy multiple things?
How do I apply for humm?
How will I know the status of my application?
What merchant partner or retailer training is available?
Why do I need to complete a merchant application form?
What information do I need to provide to become a partner and start offering humm to my customers?
How do I become a merchant to offer humm to my customers?

Protecting your account

Fees & Charges
How do I raise humm vulnerabilities or security concerns?
Why have I received an email from humm asking for my login or card details?
Why have I received a password/passcode reset SMS which I never requested?

Why have I received a password/passcode reset SMS which I never requested?

Please note this article applies to

Customer FAQs

If you receive any SMS prompts relating to resetting access to your humm app or my humm account that you didn’t request, please call us at 1300135504.

Need more help?

Call us

Call 1300 135 504

Customer Help and Support

Getting Started

Protecting your account

Why have I received a password/passcode reset SMS which I never requested?

Need more help?

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