We will let you know within 5–7 business days after receiving your hardship help form if we need further information. You will receive the outcome of your application within 21 days after application.
Please note this article applies to
We will let you know within 5–7 business days after receiving your hardship help form if we need further information. You will receive the outcome of your application within 21 days after application.
You can contact our call centre during the following times:
Mon - Fri: 9:00am – 6:00pm AEST
Sat - Sun: Closed.
Prefer to contact us via email? Click on the button below and complete the form. Someone from our customer service team will get back to you ASAP.