Customer Help and Support

Dispute a transaction

What should I do if I haven’t received my goods or services yet?
Can you help me file a claim with a liquidator?
What should I do if a merchant has gone into liquidation and is no longer able to provide the goods or services that I purchased?
What should I do if the merchant has agreed to process a refund that is not under an instalment plan, but I still haven’t received the refund?
Who do I contact about a refund or return for a purchase that is not under an instalment plan?
Why am I being charged for goods or services that I haven’t received?

Who do I contact about a refund or return for a purchase that is not under an instalment plan?

Please note this article applies to

All products are subject to the merchants return and refunds policy as well as Australian Consumer Law as applicable. You need to discuss refunds for returned products directly with the merchant whom you purchased the product from.

Customer Help and Support

Dispute a transaction

Who do I contact about a refund or return for a purchase that is not under an instalment plan?

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