Customer Help and Support
How it works
Read more about how the humm product works for you.
More about how it works >
Rates & fees
See our competitive rates & fees via the link below.
Rates & fees >
Features coming soon
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Getting Started
- Can I make multiple purchases with humm?
- Can I resume my application if I navigate away or close the window?
- How can I apply for humm?
- I already have a humm90 account, can I use this to access humm?
- Is humm regulated credit?
- Is humm the same as humm90?
- What are the BNPL regulations?
- What are the key changes as part of the BNPL regulations?
- What is humm?
- Is the new humm the same as old humm or humm Classic?
- Why should I choose humm?
- I already have a humm Classic account, can I use this to access humm?
- Who can apply for humm?
- Why do I need to submit my bank statements through an online login?
- How long does it take to complete an application?
- Will my bank information be safe and secure?
- What if I still don’t feel comfortable selecting and logging in to my bank to provide transactional information?
- Can I request for a specific credit limit?
- How long will it take for my application to be approved?
- Why was my application declined?
- What is a pre-approval?
- Where can I use humm?
- Which stores are eligible for humm?
- How can I use humm to purchase instore?
- How do repayments work?
- Can I buy multiple things?
- How do I apply for humm?
- How will I know the status of my application?
Application process
- What do I need to apply for humm?
- Will there be a credit check as part of the application process?
- What should I do if my occupation isn’t recognised?
- Can I edit my application after submission?
- Can I resume my application if I close the window or switch devices?
- What happens if the application times out?
- What happens to my Internet banking credentials once I enter them during the application?
- I receive an "unsuccessful" error when submitting bank statements. What should I do?
- I can’t see my bank in Bank Statements Online, what should I do?
- Can I change the BSO submission method to manual income verification after starting?
- Can I increase my credit limit?
- What does "partially approved" mean?
Dispute a transaction
- What should I do if I haven’t received my goods or services yet?
- Can you help me file a claim with a liquidator?
- What should I do if a merchant has gone into liquidation and is no longer able to provide the goods or services that I purchased?
- What should I do if the merchant has agreed to process a refund that is not under an instalment plan, but I still haven’t received the refund?
- Who do I contact about a refund or return for a purchase that is not under an instalment plan?
- Why am I being charged for goods or services that I haven’t received?
Financial Hardship
- Can I continue to make purchases using humm while in hardship?
- What if I can’t make a payment?
- What happens to my account if my hardship application is approved?
- How long will it take to get feedback about my hardship application?
- How do I apply for hardship?
- Does a hardship arrangement affect my credit score?
Making Payments
- Can I pay ahead of my scheduled repayment date?
- Can I change my payment date?
- Why isn’t my repayment reflected in my account?
- Can I change my repayment amount?
- Can I pay off my humm early?
- Can I make additional repayments?
- What if I can’t afford to make my scheduled repayment?
- What is a progress draw?
- What happens if my scheduled repayment fails?
- Can I align all my repayments to be deducted on a date of my choice?
My Account
- How do I change my address details?
- How do I change the mobile number or email address on my humm account?
- How do I close my account?
- I have forgotten my password, what should I do?
- Why does my account say I have $0 available?
- What is a credit limit?
- What is my credit limit?
- Can I access my humm account online?
- How can I update my contact details?
- What can I do if I have any concerns or feedback?
- Why did I get a smaller credit limit than I applied for?
Still need help?
Call us
You can contact our call centre during the following times:
Mon - Fri: 9:00am – 6:00pm AEST
Sat - Sun: Closed.
Email us
Prefer to contact us via email? Click on the button below and complete the form. Someone from our customer service team will get back to you ASAP.
Use the humm app for full control
With humm, control of your finance is in your hands. Use the app to apply for a pre-approved limit, view your purchases, pay down faster with no penalty or watch them pay down & plan your next.