Customer Help and Support

What if I can’t make a payment?

Please note this article applies to

If you’re having any difficulties in making your recurring repayments or immediately paying any overdue amount, please fill out the hardship help form and we will contact you for guidance and support.

To discus missed repayments or payment arrangements, please call our team at 1300 331 645 from 9:00am to 6:00pm (AEST) Monday to Friday and a Team Member will be able to assist you. 

Need more help?

Call us

You can contact our call centre during the following times:

Mon - Fri: 9:00am – 6:00pm AEST
Sat - Sun: Closed.

Email us

Prefer to contact us via email? Click on the button below and complete the form. Someone from our customer service team will get back to you ASAP.