Customer Help and Support

Getting Started

Can I change the BSO submission method to manual income verification after starting?
Can I edit my application after submission?
Can I make multiple purchases with humm?
Can I resume my application if I close the window or switch devices?
Can I resume my application if I navigate away or close the window?
How can I apply for humm?
I already have a humm90 account, can I use this to access humm?
I can’t see my bank in Bank Statements Online, what should I do?
I receive an "unsuccessful" error when submitting bank statements. What should I do?
Is humm regulated credit?
Is humm the same as humm90?
What are the BNPL regulations?
What are the key changes as part of the BNPL regulations?
What does "partially approved" mean?
What happens if the application times out?
What is humm?
What should I do if my occupation isn’t recognised?
Will there be a credit check as part of the application process?
Is the new humm the same as old humm or humm Classic?
Why should I choose humm?
Why should I choose humm?
Can I offer humm to my customers on my online shop?
I already have a humm Classic account, can I use this to access humm?
Who can apply for humm?
What do I need to apply for humm?
Why do I need to submit my bank statements through an online login?
How long does it take to complete an application?
Will my bank information be safe and secure?
What happens to my Internet banking credentials once I enter them during the application?
What if I still don’t feel comfortable selecting and logging in to my bank to provide transactional information?
Can I request for a specific credit limit?
How long will it take for my application to be approved?
Why was my application declined?
What is a pre-approval?
Where can I use humm?
Which stores are eligible for humm?
How can I use humm to purchase instore?
How do repayments work?
Can I buy multiple things?
How do I apply for humm?
Can I increase my credit limit?
How will I know the status of my application?
What merchant partner or retailer training is available?
Why do I need to complete a merchant application form?
What information do I need to provide to become a partner and start offering humm to my customers?
How do I become a merchant to offer humm to my customers?

Can I resume my application if I close the window or switch devices?

Please note this article applies to

Yes, if you have created an account. However, customer service does not currently have the ability to send a purchase link for this.

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Customer Help and Support

Getting Started

Can I resume my application if I close the window or switch devices?

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