Customer Help and Support

Getting Started

What if I still don’t feel comfortable selecting and logging in to my bank to provide transactional information?

Please note this article applies to

If you aren’t comfortable providing your income information through Bank Statements Online (BSO) solution, you can choose to email your proof of income later if your merchant partner accepts it. Acceptable proofs of income are payslips, tax statements, and other documents that clearly state your income for a specified period. 

If you have opted for a manual income verification process, you will receive an email with guidance on acceptable income documents that must be provided. Please note, this process will require a humm staff member to review your application that may require contacting you and may take longer. 

  

Need more help?

Call us

You can contact our call centre during the following times:

Mon - Fri: 9:00am – 6:00pm AEST
Sat - Sun: Closed.

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