Merchant Help and Support

Getting Started

Why do I need to complete a merchant application form?

Please note this article applies to

We have developed the humm product in line with the National Consumer Credit Protection Act 2009 (including the National Credit Code (NCC)) and the National Consumer Credit Protection Regulations 2010.

This includes the BNPL laws that came into effect on 10th of June. We take our regulatory obligations very seriously. To adhere to these laws, we collect detailed information about your company for our future partnership. 

Need more help?

Call us

You can contact our call centre during the following times:

Monday - Friday: 9:00am – 6:00pm AEST
Saturday: 9:00am – 5:30pm AEST
Sunday: Closed

Email us

Prefer to contact us via email? Click on the button below and complete the form. Someone from our merchant service team will get back to you ASAP.